Refund policy

Returns & Disclaimers
Please carefully review ShopColormates’s Return Policy details and conditions below.

Wrong shade? We understand things happen, which is why ShopColormates is dedicated to making the return process beautifully simple for you. We're all about bringing you a top shopping experience from start to finish. If you're not completely satisfied with a product for any reason, you may return the product to us for a full refund.

So, first thing first, to return for a full refund please keep in mind of the following details:
1) All products can be returned within 30-days from the date of order.
2) All returns must be accompanied by all original components.
3) All items opened or used will not be refunded.
4) In order to offer the best shopping and product-return experience to as many guests as possible, ShopColormates reserves the right to limit returns if we have reason to suspect misuse of our generous Returns Policy (such as excessive returns, reseller activity, or fraud).
5) Any sales made outside the official ShopColormates.com website can not be returned or refund.

How to return your product? Simple as 1-2-3
To avoid return shipping costs and speed up your refund, please email to [email protected] or call us at ‪(909) 313-4838‬ with a brief description of your returns for refund, this will ensure our team best understand the nature of your problems and work to resolve it as soon as possible.

Customer satisfaction is our priority, we strive to provide you a hassle-free return and refund process and an enjoyable shopping experience, all returns and refunds are normally issued within 3-5 business days.